FREQUENTLY ASKED QUESTIONS
Answers to the questions our customers most often ask
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What is the difference between the ACT™ and InfoCrimp™ Technology? |
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The new InfoCrimp™ Technology for Crimper is a tablet based system that is connected to the Internet.
It provides all of the features of the ACT™ system plus many more features.
For a full list of the features, please see the InfoCrimp™ page. |
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Will the technology work offline? |
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Yes! The InfoCrimp™ crimper uses the connection to update software and crimping information but an Internet connection is not required for most controller features.
An Internet connection is required for the support ticket and other connected services but all the functionality of the InfoCrimp™ controller is supported offline.
Periodic connection to the Internet is suggested to ensure the software and system is up to date. |
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Can I retro fit my existing crimper? |
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Custom Crimp® is currently developing our retro fit program. Recently manufactured crimpers will support retro fits with the InfoCrimp™ Controller. Requirements, costs and release schedule information will be released at a future date, please check with your Custom Crimp® sales representative for more details. |
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How safe is my information? |
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We use industry leading security to protect your information. Data transferred back and forth from CrimpCloud to you your crimper is secured using standard industry leading encryption practices, in order to prevent an unauthorized users from accessing this information.
Our goal is to provide customers with leading technology, we securely collect and our team uses this data to deliver advance features tailored to your individual needs. |
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How does this technology help my company? |
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Using the InfoCrimp™ controller provides a number of benefits
· Improved remote troubleshooting and support.
· Software is updated wirelessly from the cloud.
· Bluetooth calipers for automatic measurement entry.
· Access to online manuals and training materials.
· Machine configuration backups.
· Preventative maintenance alerts.
· Many more features to come.
- For a full list of the features, please see the InfoCrimp™ page.
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My Start button disappeared (on my ACT™ controller)?
Why are buttons missing or not responding? |
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Reset the PLC. See the manual for your machine for specific details. Manuals are available here. |
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Where can I find crimp specifications? |
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Crimp specifications are unique to each hose and fitting manufacturer. Please contact your hose and fitting manufacturer for specific crimp settings.
Once you have the correct crimp specifications, this site can provide all the required information to install, calibrate, setup and crimp your hose assembly. |
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Plugged in my new machine but the machine does not open or close? |
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The most common reason is an incorrect electrical connection. While many machines are available with different voltages as options, each machines is pre-configured during manufacturing for a specific plug/voltage/electrical phase. |
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Where can I find an operations manual? |
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Manuals are available here. Manuals can be viewed online or downloaded for offline viewing. |
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Where can I find plug configurations? |
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Plug configurations are available on the information page for each crimper or a complete list is available here. |
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What weight hydraulic oil should be used? |
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ISO Viscosity Grade 46 is standard. In colder working environments, Grade 32 should be used. |
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The crimper motor "growls", what is causing this? |
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- Crimper electrical supply issues: make sure the crimper is connected directly to the output (no extension cords).
- Make sure the 3 Phase power is correct. All 3 phases should be hot.
- Make sure you are connected to the correct power: 3 phase vs. 1 phase.
See information plate on crimper pump for power requirements. |
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I hit the pendent switch and hear clicking sound? |
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Check wires going to run/stop switch. |
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Why does my test bench not release pressure? |
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Check the dump value. See test bench manual here. |
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What fluid can be used in my test bench? |
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Test benches are configured with the appropriate configuration when the test bench is ordered. |
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Why does the test bench not build pressure? |
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- The dump value is not properly shutting.
- Seals on the pump are leaking.
- Make sure the air pressure is high enough (Correct value varies with application). Check the air pressure regulator. |
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Why does the test time out? |
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The hose is too long or their is air in the hose assembly being tested. Bleed air from the hose prior to testing. |
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Why is the closed bleed value warning flashing at the start of the test? |
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Warning turns off at 250 psi. |
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How can I order new dies? |
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How do I order a new crimper? |
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Who should I contact for a quote? |
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Please contact CMS sales at (219) 462-6128 or email . |
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Do you make dies for competitors crimpers (Gates, Parker, ...)? |
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Do I need to ship my crimper back for service? |
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We always recommend emailing before sending the crimper in to make sure there isn't an easy fix over the phone. |
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How long do repairs typically take? |
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Free quotes are provided within a week of the crimpers arrival. We will provide an estimated lead time with the quote. |
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What address do we send crimper repairs and returns to? |
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318 North 400 East - Valparaiso, IN 46383
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How do I get my crimper repaired? |
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Please contact CMS support at (219) 462-6128 or email . |
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How much does it cost to get a competitive crimper evaluated? |
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There is no charge for any crimper evaluation. |
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Do I need to contact anyone before returning parts? |
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Yes, contact for an RGA # |
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Will credit be issued if I return parts? |
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Yes, there will be a small re-stocking fee. |
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What competitors crimpers do you repair/service? |
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Custom Crimp® Support works with most manufactures equipment. See Services Page. |
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Can I put an InfoCrimp™ controller on my older machine? |
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Custom Crimp® Support can install the InfoCrimp™ controller on most manufactures equipment. See Services Page. |
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Do you supply crimp specifications? |
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No, all crimp specifications are provided by the hose and fitting manufacture. |
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Can I get onsite service? |
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